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The follow-up that would have waited until Monday

A new enquiry lands. She writes the follow-up in your words, you read it, you say yes, and then it goes out.

  1. The enquiry that arrives at four on a Friday

    It is a real lead. It is also the fourth thing on your phone and you are up a ladder. By Monday it has gone cold.

    Rumi
    • YouNew one off the website — kitchen remodel in Encino, wants a quote.

    Illustrative conversation

  2. She writes it in your words

    Not a template. The follow-up sounds like you, and it answers the thing the customer actually asked about.

    Rumi
    • YouNew one off the website — kitchen remodel in Encino, wants a quote.
    • RumiSaved to your leads. Here's a follow-up in your words — she asked about timing, so I answered that first.
  3. You change what you want changed

    Say which line you want different and she rewrites it. It sits there until you say yes.

    Rumi
    • YouNew one off the website — kitchen remodel in Encino, wants a quote.
    • RumiSaved to your leads. Here's a follow-up in your words — she asked about timing, so I answered that first.
    • YouChange the timing. Say the second week of October.
    • RumiChanged. It goes out after you approve it.
  4. Nothing reaches a customer before you approve it

    That step is enforced in the database rather than by a house rule — her own credential is not permitted to approve anything. Running today for the businesses on early access.

    Rumi
    • YouNew one off the website — kitchen remodel in Encino, wants a quote.
    • RumiSaved to your leads. Here's a follow-up in your words — she asked about timing, so I answered that first.
    • YouChange the timing. Say the second week of October.
    • RumiChanged. It goes out after you approve it.
    • YouApproved.
    • RumiGone, and logged against her record.

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